Refund and Returns Policy
We care about our customers’ satisfaction and provide the option to return products and receive a refund according to the following conditions:
First: Return Period
The product can be returned within 14 days from the date of purchase.
In case of a manufacturing defect, the product can be returned within 30 days with a full refund.
Second: Conditions for Accepting the Return
The product must be in its original condition and unused.
The product must be returned with all original accessories, packaging, and labels.
The purchase invoice or proof of purchase must be provided.
Returns are not accepted if the product is damaged due to misuse.
Third: Methods of Refund
If the return is approved, the refund will be issued using the same payment method used by the customer.
The refund may take between 7 to 14 days depending on the bank’s or payment gateway’s procedures.
For cash on delivery payments, the refund will be issued as a bank transfer or store credit, according to the customer’s preference.
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The customer bears the shipping cost if the return is not due to a manufacturing defect.
In case of a manufacturing defect, the company covers the full shipping cost.
Fifth: Product Inspection
The product will be inspected upon receipt to verify its condition, and the customer will be contacted once the inspection is complete.
If the product’s condition does not meet the requirements, the return request may be rejected.
Sixth: Communication
For inquiries or to request a return, you can contact customer service via the dedicated phone number or email.