We strive to provide a reliable and fast shipping service to ensure customers’ orders arrive on time and in the best possible condition. The following shipping policy outlines the shipping and delivery information:

First: Order Processing Time
Orders are processed within 1 to 3 business days.
Some orders may take additional time during peak seasons or promotional periods.

Second: Shipping and Delivery Time
Delivery time varies depending on the customer’s city and country.
Within the country: usually 2 to 7 business days.
International shipping (if available): 7 to 21 business days depending on the shipping company and the destination country.

Third: Shipping Fees
Shipping fees are calculated based on the order’s weight and the customer’s location.
The company may offer free shipping when a certain purchase threshold is reached.
In case of a return for reasons other than a manufacturing defect, the customer bears the shipping cost.

Fourth: Shipment Tracking
After the order is shipped, a tracking number will be sent to the customer to monitor the shipment status through the shipping company's website.

Fifth: Delivery Responsibility
The customer is responsible for providing an accurate and complete address.
If delivery fails due to an incorrect address or the customer not responding, additional fees may be charged for reshipping.
Upon receiving the order, it must be inspected to ensure it is intact. If there is any damage, we must be notified within 24 hours.

Sixth: Shipping Delays
Delays may occur beyond our control, such as due to weather conditions, customs procedures, or shipping company workload.
We will make every effort to contact the customer and provide updates on the order status in case of any delay.

Seventh: Shipping to Uncovered Cities or Countries
If shipping service is not available to the customer’s location, they will be notified immediately, and the order will be canceled or an alternative solution arranged.

Eighth: Communication
For inquiries about the shipping status or any delivery-related assistance, you can contact customer service via phone or email.